Privacy Policy

Effective January 1, 2026

A&D West Covina Concrete Construction, westcovinaconcrete.com, hi@westcovinaconcrete.com

What this policy covers

This policy explains what information A&D West Covina Concrete Construction collects when you visit our website, call us or ask for an estimate, and what we do with it. We're a concrete contractor in West Covina, CA, and we collect only what we need to answer your questions, look at your job and do the work.

It applies to this website, starting from our home page, and to the information you give us by phone, by email or through our contact form. If you want to know more about who we are before you reach out, our About page has that.

Information we collect

When you fill out our estimate or contact form, we collect what you type in. That's usually your name, phone number, email address, the address of the property and a short description of the job, such as a cracked driveway or a new patio. If you send photos, we keep those too, because they help us understand the job before we come out.

When you call or email us, we keep your contact details and the notes from our conversation so we don't have to ask you the same questions twice.

When you browse the site, some information is collected automatically. This can include your browser type, device type, the pages you visit, how long you stay and the general area you're connecting from. We use this in summary form to see how the site is used, not to track you as a person.

We don't ask for payment card numbers, Social Security numbers or other sensitive details through this website.

Cookies and analytics

Cookies are small files your browser stores so a website can remember things between visits. Our site may use them to keep pages working properly and to run basic analytics that show which pages people read and where visitors come from.

You can block or delete cookies in your browser settings at any time. The site will still work for reading pages and sending us a message, though some features may not remember your choices.

How we use your information

We use what you send us for a few plain reasons:

To reply to your message and set up a time to look at your property.

To prepare your estimate and, if you hire us, to schedule and complete the work.

To follow up about your project, answer questions afterward and handle anything covered by our guarantee.

To keep records we need for our business, such as invoices and job notes.

To improve the website so it's easier for the next homeowner to find what they need.

We don't sell your personal information, and we don't send you marketing you didn't ask for.

Who we share it with

We share your information only when it's needed to run the business or do your job. Our contact form is handled by an outside form service, so what you submit passes through that provider on its way to us. Our website host and analytics tools also process some site data for us.

We may share details with a supplier or subcontractor when your project needs it, for example to have materials delivered to your property. We'll also share information if the law requires it, or when it's needed to protect our customers, our crew or our business.

How long we keep it

If you ask for an estimate and don't hire us, we keep your details only as long as they're useful for following up on that request, then we delete them. If we do work for you, we keep your contact information and job records for as long as we need them for warranty questions, taxes and normal business records.

Analytics data is kept in summary form and isn't tied to your name.

How we protect it

We limit who can see customer information to the people who need it to do your job, and we use the security features our form, email and hosting providers offer. No website or email system is perfectly secure, so please don't send us anything through the site that you'd want kept highly confidential.

Your choices and rights

You can ask us what information we have about you, ask us to correct it or ask us to delete it. You can also ask us to stop contacting you. We'll do what you ask unless we have to keep certain records for legal, tax or warranty reasons, and if that's the case we'll tell you.

California residents may have additional rights under state privacy law. We honor these requests from anyone who asks, wherever they live, and we won't treat you any differently for making one.

Children's privacy

This website is meant for adults arranging work on their property. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.

Changes to this policy

We may update this policy when our tools or the law change. When we do, we'll post the new version on this page, and it applies from the time it's posted.

How to raise a privacy question or concern

If you have a question about your information or want to make a request, call us at (626) 412-8532 or send a message through our Contact page. Tell us what you'd like us to do, and we'll reply within 1 business day.

We may ask you to confirm a few details before we act on a request, so we know we're talking with the right person.